There are many types of organizations that can use a CRM (customer relationship management) software to simplify their interaction with the public and monitor crucial details about their social or commercial transactions and exchanges. Nonprofit organizations are amongst the ones that need this kind of management the most, since they …
Customers Insights is a module integrated into Microsoft’s Dynamics product, a CRM tool destined for keeping track of your organization’s network. The principle behind Customer Insights is analyzing different parameters of your customers’ interactions with your brand or organization and providing insights created with the help of AI and machine …
As of January 2020, Microsoft Social Engagement has been officially discontinued. Users with an active subscription were warned this was coming for the better part of a year. But still many are left wondering how they should analyze social engagement channels in the future. Microsoft plans to replace Microsoft Social …
